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  • Dawn Abbey

Great managers really do make a difference


Recently while reading a report from Gallup.com about how your manager experience shapes your employee experience, a few things really jumped out at me that I did not like and those things were this:


  • Managers account for an astounding 70% variance in their team’s engagement

  • Only 2 in 10 employees strongly agree that their performance is managed in a way that motivates them to do outstanding work

  • 52% of exiting employees say that their manager could have done something to prevent them from leaving their job but only half of those who left had a conversation about their engagement, development or future during the 3 months leading up to their departure.


Wow, how revealing are these results and yes, I agree that a manager is crucial in the engagement and motivation of the employee and to be quite honest with you , this should really be the easy part of the job as a line manager.


So why isn’t it?


Focusing on task and results before people is a false economy as this directs all attention and energy to an area that yes, a manager is accountable for but ultimately is not responsible for.


A little contentious for you?


Well look at it this way, if a manager focuses their energy and drive on their own team and people in the virtual team around them, they can coach, support, develop, guide, lead and above all MOTIVATE and ENGAGE those people to optimise results. The Manager will also see very quickly if there are gaps in capability and understand whether there is scope to develop the potential of that person or help them with alternatives.


If only 2 out of 10 employees are saying they are managed in a way that motivates them to do brilliant work, then what would 5 out of 10 look like or 8 out of 10 even.


I would be aiming for 10 out of 10 and would start by talking to them and listening well to understand their wants and needs, their passion and aspirations and most of all their motivations and what makes them tick.


Make 2020 the year of Engaging and Motivating your team and watch the performance soar.




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